Managing your clients and firm is more than a full time job, and things seem to get more hectic every month as your business grows. While you’re busy running the firm, others are making decisions regarding processes, people and systems. Even what may be considered a trivial operational decision could lead to errors that cost time, money, client relationships, reputation and even your livelihood.
Daily Report journalist Mark Neisse sought Douglas Chandler ’s feedback for the July 12 article, “Gwinnett reaches deal with overbilling lawyer,” about a metro Atlanta attorney who admitted overbilling Gwinnett County for more than $10,000 of indigent client representation.
I was using Siri yesterday to dictate a text, and Apple’s intelligent personal assistant just couldn’t get my message right. Siri thought that my “Motion to Quash” was a request for websites about squash. I was surprised at the number of squash recipes available online, but that wasn’t helping me resolve my issue.
Chandler Law’s Top 10 Tips – Part II
Being involved in a professional liability issue can be one of the most traumatic experiences in an attorney’s career. In my CLE seminar on Risk Management, Legal Ethics, and Professional Liability, we cover many of the things you can do today to avoid these “Houston, we have a problem” situations.
As I mentioned in Part I of this article, these tips were derived from my actual experience defending attorneys against Georgia State Bar complaints and representing plaintiff-clients in professional liability cases.
