Admitting Your Mistakes The value (reputational and financial) of open client communication I was recently working on a case that reminded me of the need…
On August 23, 2013, Douglas Chandler of Chandler Law and Scot Kraeuter of Johnson, Kraeuter & Dunn presented to a crowd of about 80 family…
5 types of problem clients, and how to deal with them.
After writing the last article series about finding the right lawyer, I thought it would be a good idea to discuss finding the right clients – specifically identifying and dealing with problem clients. First, let’s all agree that 99% of all clients are perfect partners who understand how to maximize the value of the attorney-client relationship. It’s the 1% that keeps us up at night, and sometimes makes us chuckle.
On July 19, 2013, Douglas Chandler of Chandler Law gave a presentation to the attorneys of Miller & Martin, a 120-lawyer firm with offices in Atlanta, Chattanooga, and Nashville. Topics presented as part of the firm’s in-house training series, Miller & Martin Academy, included legal ethics and loss prevention.
